All sales are final
Every purchase on Track Moms (Registration links, Featured event, Premium listing, Featured listing, Calendar banner, Social Repost and Targeted Track & Field Promotion) is paid once, in advance, for a fixed term or a single service. The date and time of every payment are recorded. Payments are non-refundable and non-transferable, in whole or in part, except in the one case described under “The one refund we give” below.
When a purchase is delivered
- Registration links, Featured event, Premium listing and Featured listing are delivered the moment they switch on for your listing, which happens automatically when your payment completes. The date and time are recorded.
- A Calendar banner is delivered when it goes up on the events calendar using the artwork you send. Its term starts on the day of payment, as stated at checkout, whether or not the artwork has been sent yet.
- A Social Repost or Targeted Track & Field Promotion is delivered when it is posted. A Social Repost stays up for 30 days and is then removed.
No guarantees
We sell placement and promotion, not outcomes. We do not promise or guarantee any number of visitors, views, impressions, clicks, followers, engagement, registrations, entries, ticket sales, attendance, leads, customers, revenue, search ranking or any other result. Placement order, position on a page, how often something rotates and how a social platform shows a post are not guaranteed and may change at any time. A result that falls short of what you hoped for is not grounds for a refund.
No refunds for unused time or changed plans
No refund, credit or partial refund is given:
- for time left on a term;
- for a meet that is cancelled, postponed, moved, renamed or sold out;
- for a listing you edit, unpublish, remove or ask us to remove, at any time after payment;
- for an upgrade you no longer want, or for choosing the wrong upgrade or a longer term than you needed;
- for anything outside our control, including outages or changes at social platforms, search engines, payment processors, hosting or email providers.
Nothing renews on its own, so nothing further is ever charged unless you choose to buy again.
The one refund we give
If what you paid for cannot be delivered at all, because the listing had been removed, unpublished or was already over at the moment your payment completed, nothing is switched on and the payment is refunded in full, automatically. A checkout stays open for at most 24 hours, so this can only happen within 24 hours of starting checkout, and only before you have paid. Removing, unpublishing or ending a listing after your payment has completed, at any time and for any reason, never leads to a refund. We may also, at our sole discretion, refund a purchase we decline to run (for example, advertising we judge to be misleading). Any such refund is a courtesy, not an obligation, and does not change these terms for any other purchase.
Contact us before you dispute a charge
If you believe something has gone wrong, email info@trackmoms.com with your order number. You agree to contact us first and to give us at least 10 business days to resolve it before disputing the charge with your bank or card issuer.
Chargebacks and payment disputes
A chargeback or payment dispute for a purchase that was delivered as described is a breach of these terms, and we will contest it.
Your agreement
By completing payment you confirm that you have read and agree to these terms, including this refund policy, and that you are authorized to use the payment method. These terms apply to the fullest extent permitted by law; if any part is found unenforceable, the rest still applies. The full Terms of Use and Refund Policy are always on this site.